Using the data collected from trading history, payment propensity and plan acceptance and completion will provide the necessary information to construct a payment plan that is achievable and beneficial to both parties.

Using data collected from negotiation and plan acceptance sessions along with other relevant account data will highlight patterns that could be used by the system to generate consistent payment arrangements. Such arrangements make it simpler to recover significant portions of debt while allowing customers to continue trading.

Accent IIS has the ability to support the creation of sustainable customer payment arrangements. By using appropriate live account information, the suggestion process results in a subset of available payment arrangements that are best suited for the customer. The likelihood that the customer can both afford and settle the arrangement is thereby increased.

Through normal operation, Accent IIS collects a huge range of data items relating to the entire payment arrangement process. From the selections operators make to snapshot account data, all this is used to monitor the success of current arrangement processes. Finding patterns in this data will help in the refinement of the whole suggestion process - leading to improvements in operator efficiency and customer satisfaction.

Accent IIS has been shown to reduce the number of people involved in the management of payment arrangements. By increased automation of the arrangement process and the ability to automatically review accounts, the original arrangement process takes much less time, along with automatic reviews reducing the number of calls inward and outward the effort required by the collecting agents is minimalised.

Throughout the negotiation process, Accent IIS collects considerable data on the actions of operators as well as account status before and after negotiation. This data can be used to monitor operator performance and, when used properly, can identify issue with the negotiation process as a whole that could be refined or where training focus should be modified.

Providing, as it does, a simplified interface to a complex negotiation process as well as guiding operators through the entire procedure helps in reducing the requirements for user training. While training has not been completely obviated, it is significantly reduced.

By simplifying the negotiation process, Accent IIS helps improve the consistency of arrangement offerings and increase the efficiency of operators across the board.

Additionally, by providing guidance to agents in the form of incentives, management decision makers can improve the overall quality of payment arrangements

Using collection customer data, the IIS system allows management to review the current state of accounts. Employing a simple rule base system as used for the negotiation of payment arrangements, reviewers can segment customer accounts and perform appropriate actions on each.

This allows for customers to return to trading in a timely manner. By ensuring that as many customers as possible are able to continue trading it is possible to satisfy debt recovery requirements as well as simultaneously improving trading.

The Accent IIS system was designed to integrate effectively with other client systems. Integration of this type is the norm for the majority of installations. While the IIS system is designed to potentially run as a self contained system, it includes the ability to link seamlessly with other systems.

It is possible to link directly to a number of standard database systems as well as request and response to web services. Finally, Accent Software Ltd can provide systems that collection data from any exported data format.