Accent IIS has the ability to support the creation of sustainable customer payment arrangements. By using appropriate live account information, the suggestion process results in a subset of available payment arrangements that are best suited for the customer. The likelihood that the customer can both afford and settle the arrangement is thereby increased.

Through normal operation, Accent IIS collects a huge range of data items relating to the entire payment arrangement process. From the selections operators make to snapshot account data, all this is used to monitor the success of current arrangement processes. Finding patterns in this data will help in the refinement of the whole suggestion process - leading to improvements in operator efficiency and customer satisfaction.